Criminal defense attorney Don Murray, founder of New York-based firm Shalley & Murray, streamlines his workflow and exchanges sensitive information with clients using Sookasa.
Working with sensitive case info from court
Don Murray, a criminal defense attorney and founding partner of Shalley & Murray in New York, always wanted to run a lean firm by keeping client information and other files and folders online and available from anywhere.
“I always liked the idea of holding my iPad and knowing I’ve got every one of my client folders in my hands,” Murray said, adding that it would free him from worrying about forgetting things.
It’s the nature of criminal defense that Murray spends most of his days in court, so he’s not often in the office or at his computer.
If he needed to reference something on the fly as he responded to a pros- ecutor, or give a client a quick update in between hearings, he either had to have perfect recall, cross his fingers that he had the relevant data on him, or—more likely—wait to handle it until later.
Though he felt the cloud could sup- port such a workflow, security issues were top of mind.
“As secure as the cloud is, I felt like I would always be looking over my shoulder,” Murray says.
Murray had another security problem: Email. Murray handles a high-stakes caseload—everything from attempted murder, false confession, robbery, drug possessions, probation violations, and other cases—and his clients were in frequent contact about sensitive matters—about which they preferred to communicate via email.
Some of it was general communication, like requests for status updates about their cases. Other times, his clients sent attachments that threatened to undermine their own security.
“Sookasa makes me sleep a little better knowing I’m keeping my clients’ information online safely,” — Don Murray, founding partner and attorney, Shalley & Murray criminal defense
Sookasa protects files in Dropbox
Murray suspected that Dropbox could hold the key to his desire for efficiency, allowing him to seamlessly sync information across devices and share with his secretary or partner.
But he wanted an extra layer of protection to preserve client confidentiality.
When he discovered Sookasa, he sensed he’d found the security solution he needed.
It was critical, he says, that Sookasa was just as easy to use as Dropbox itself—otherwise, it would compromise the seamlessness he sought.
“It integrates beautifully with Dropbox, preserving all the functionality. And in terms of security, if my doctor can use Sookasa for HIPAA compliance, I feel like I’m on safe ground using it for criminal cases,” Murray says.
The combination of Dropbox plus Sookasa has allowed Murray to feel always tapped in to his clients’ cases. If someone calls or emails, he can address their query immediately.
What’s more, Sookasa’s one-way secure File Delivery platform eliminated his email attachment issues. Now, Murray simply gives clients his unique upload URL, telling them, “‘Don’t email anything. Just use this link and launch the file directly into my secure folder.’
“Email is always a nightmare,” Murray continues. “Forget about the security issues—it’s also a hassle. Sookasa keeps me much more organized.”
And because File Delivery is as easy as email—with no setup on the part of the sender—Murray’s clients are happy to use it.
“Sookasa is a win-win, because it’s easy for both of us and enhances the service I can provide.
Client confidentiality—and a better night’s sleep
“Sookasa makes me sleep a little better knowing I’m keeping my clients’ information online safely,” Murray says.
Murray now runs his entire practice on the cloud, sharing folders with his executive assistant and partner to keep organized and collaborate seamlessly on case strategy.
Murray says he feels the productivity gains he’s realized with Dropbox and Sookasa have enhanced the service he delivers. Because he always has essential information at his fingertips, he is able to provide tailored, to-the-minute counsel.
What’s more, Murray says, Sookasa’s one-way File Delivery solution has resonated with his clients, giving them a glimpse into how seriously he takes their confidentiality needs, and making it easy for them to keep their own data secure in transit.
“File Delivery has become a competitive advantage, allowing me to distinguish myself from other lawyers who don’t care as much about security and still rely on email,” Murray says.
Murray needed a way to securely access his criminal defense caseload from anywhere Don Murray juggles a high-stakes criminal defense caseload that spanned courtrooms in boroughs across New York City. To properly serve—and communicate with—clients, he needed help.
Sookasa provided air- tight Dropbox security and streamlined his workflow Sookasa provided the secure, file-level encryption to enable Murray to use Dropbox safely, without disrupting the syncing and sharing experience that drew him to Dropbox in the first place.
Murray’s sharp service and commitment to se- curity differentiated him from other attorneys Right away, Sookasa plus Dropbox streamlined Murray’s workflow—and helped him sleep better. He can focus on delivering excellent service, and his commitment to security set him apart from the rest of the defense bar.