St. James Hospital deploys Dropbox with Sookasa

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About

St. James Hospital Group is a private hospital network comprising three hospitals and five clinics around the globe.

Industry

Healthcare

Workflow

X-ray file transfer; Secure communications

Company Size

100-1000 employees

St. James Hospital Group, a private hospital system headquartered in Europe, relies on Sookasa to safely deploy Dropbox to streamline and secure communications with patients and referring general physicians.

The Challenge

Communications were all over the place

When Gerry Moore joined St. James Hospital Group as Chief Information Officer in July 2014, his mandate was clear: to revamp the organization’s strategic approach.

St. James is composed of five hospitals and multiple clinics spread across three countries. To better understand the needs for each department, which he treats as separate entities, Moore started by performing risk and business needs assessments for each department. The complexities associated with certain departments can’t be overstated; for example, the hospital’s outfit in Tripoli finds itself amid a nation at war.

But what each division held in common, regardless of location and circumstance, was that the infrastructure and approach to communication was a barrier to delivering five-star care. Moore says he wasn’t exactly surprised to discover that communication suffered from a lack of policies—people tend to do what they prefer, he observed.

“Suppliers prefer email, but there’s limited security there. Clients do all sorts of things—email, phone, fax, post or dropping by. We had no real control over the method referring general physicians used, but there was no set procedure.”

And this, Moore says, put the hospital at risk.

“The weakest link in our security is whatever our external parties are doing,” he says.

But Moore had to acknowledge that one of the barriers to compliance, is, in fact, convenience. There are a number of challenges in introducing technology to the healthcare industry, and to hospitals in particular.

“We’re finding the biggest advantage of deploying Sookasa is for the patient,” — Gerry Moore, CIO, St. James Hospital Group

The Solution

Leveraging Sookasa to lock up Dropbox

In his conversations with hospital employees, Moore recalls that Dropbox kept coming up. Employees wanted to use it because they already did in their personal lives, and they loved the fact that it was dead simple.

“Even children can use it,” Moore deadpans.

So in many ways, Dropbox was tempting—especially the ability to sync and store anywhere, as most of the hospital’s employees work off iPads and iPhones.

“But I said no way—I had to make sure the hospital is safe,” Moore says. “And Dropbox wasn’t secure enough.”

Then he discovered Sookasa—it preserved the best parts of Dropbox, like the easy, seamless storage, syncing and sharing, but added a HIPAA-compliant layer of security. Though St. James isn’t bound by HIPAA, being in Europe, it’s a standard that Moore frequently references to judge the caliber of a solution.

Moore decided to roll out Sookasa first to the radiology department. And to ensure compliance and incentivize adoption, he took the unusual step
of helping to roll Sookasa out to the radiology department’s corresponding referring GPs.

“They seem to appreciate the advantage of Dropbox and Sookasa,” Moore says. “It comes down to self-preservation. Enabling them to deliver better service helps them a lot.”

The doctors and radiologists share folders on Dropbox, designating one folder per general practitioner to avoid mix-ups. St. James radiologists and GPs are regularly sharing information back and forth.


The Results

Peace of mind—and better patient care

“We’re finding the biggest advantage of deploying Sookasa is for the patient,” Moore says. Once St. James takes an X-ray, the physician has it within 24 hours—far quicker than the old work- flow allowed. “In medical care, hours and days make a big difference. From my perspective, if something has to take longer because of security, it just has to take longer. But now we don’t have to make that tradeoff.”

With Sookasa, Moore’s encountering an internal reaction that he’s rarely experienced in his career as a CIO: No pushback.

“I can’t understate how unusual this is—this is an industry that’s predominantly used to doing things one way,” Moore says. “Pushback is frequent and strong.”

In fact, far from pushback, now that we’ve deployed to radiology, we have other departments asking for it—they heard about it from their GPs.

“They’re putting pressure on us to get Sookasa—pressure I don’t need, but it’s a good type of pressure.”

The Breakdown

St. James Hospital needed a better way to communicate With a team of radiologists and countless referring physicians, St. James is connecting a lot of constituents. With patient health on the line, swift collaboration is more important than ever.

Sookasa locked up Dropbox—and was so simple, everyone could use it Sookasa provided the secure, file-level encryption that allowed St. James employees to use Dropbox safely, without disrupting the syncing and sharing experience they’d come to love in their personal lives.

St. James delivered five-star service to patients In just a few months, Moore says Sookasa changed the hospital’s workflow—and how it delivers care. The biggest difference is in how streamlined communication has enhanced care delivery.

About

St. James Hospital Group is a private hospital network comprising three hospitals and five clinics around the globe.

Industry

Healthcare

Workflow

X-ray file transfer; Secure communications

Company Size

100-1000 employees

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